Pricing
Pricing that respects a public budget.
Per tenant, never per seat. Bilingual and locally supported at every tier. Built from bundles when you want simplicity, à la carte when you want control — and always quoted to fit your entity, your hierarchy, and your budget cycle. No surprise line items, ever.
Essentials
Your digital front door, bilingual from day one.
For governments replacing a stale website and a patchwork of call lists.
Includes
- Website / CMS — bilingual page builder, news, calendar, accessible by default
- Communications & Alerts — bilingual SMS, email, and push, geo-targeted
- Resident Portal — one login and profile for every resident
- Bilingual engine, admin, and append-only audit — the platform core
Engage
The full conversation: report it, pay it, ask it.
For governments ready to take requests and payments online — in both languages.
Everything in Essentials, plus
- 311 / Service Requests — photo + GPS reporting with bilingual follow-up at every step
- Payments — one bilingual checkout and one ledger for every dollar
- AI Assistant — a bilingual concierge over your own published content
Operations
Run the back office on it, too.
For governments moving permits, work orders, and records requests off paper.
Everything in Engage, plus
- Permits & Licensing — applications, inspections, renewals, code enforcement
- Asset & Work-Order Management — assets, crews, scheduling, cost history
- Records / Public Information — FOIA/PIA intake, deadlines, transparency portal
Complete
Every module, every capability, enterprise-grade.
For counties, larger cities, and districts standardizing on one platform.
Everything in Operations, plus
- The full module catalog — engagement, transactions, governance, operations
- Multi-site — one platform serving several sites and brands
- Microsoft Entra SSO for staff
- Priority support
Add-on bundle
Operations Pro
The heavy-operations layer for governments that run crews, warehouses, and fleets. Operations Pro stacks onto any bundle — or onto an à-la-carte package — and brings the four internal-operations modules in one step. GPS hardware and SIM connectivity for Fleet are quoted per device, so the cost scales exactly with the fleet you actually track.
Ask about Operations Pro- HR / Personnel — employee records, personnel actions, PO routing and approvals
- Inventory / Warehouse — barcode and QR, scan to receive, issue, and count
- Equipment / Asset Management — registry, custody, chain-of-custody transfers
- Fleet + GPS — live tracking, geofences, maintenance, bilingual dispatch
What's included, tier by tier
The four bundles build on each other — each tier contains everything below it. And some things are never tiered: bilingual English/Spanish, local support, per-tenant pricing, and the append-only audit trail come with every package we sell, including à la carte.
| Module or capability | Essentials | Engage | Operations | Complete |
|---|---|---|---|---|
| Website / CMS | Included | Included | Included | Included |
| Communications & Alerts | Included | Included | Included | Included |
| Resident Portal | Included | Included | Included | Included |
| 311 / Service Requests | Not included | Included | Included | Included |
| Payments | Not included | Included | Included | Included |
| AI Assistant | Not included | Included | Included | Included |
| Permits & Licensing | Not included | Not included | Included | Included |
| Asset & Work-Order Management | Not included | Not included | Included | Included |
| Records / Public Information (FOIA/PIA) | Not included | Not included | Included | Included |
| Full module catalog | Not included | Not included | Not included | Included |
| Multi-site websites | Not included | Not included | Not included | Included |
| Microsoft Entra SSO | Not included | Not included | Not included | Included |
| Priority support | Not included | Not included | Not included | Included |
Included with every package — bundles and à la carte alike
- Bilingual English/Spanish, human-authored — every resident-facing surface
- Local, bilingual support from the Rio Grande Valley
- Per-tenant pricing with unlimited staff users
- Append-only audit trail and tested tenant isolation (Postgres RLS)
- Web, mobile-responsive, and accessibility built in
À la carte
Or skip the bundles and order exactly what you need.
Every CiVQ module is autonomous — built to run on its own, priced on its own. The à-la-carte path starts with the Core platform and lets you add modules one at a time, in any order, on any timeline. Bundles are simply pre-assembled shortcuts; they are never a requirement.
Start with the Core platform
Everything a government needs to stand up its digital presence, plus your first module — chosen by you:
- Website / CMS
- Resident Portal
- Bilingual content engine (EN/ES)
- Staff admin and roles
- One module of your choice
Then add modules, one at a time
Every module is individually priced and individually useful. Add 311 this fiscal year and Permits the next; every new module sees your residents, your ledger, and your audit trail the moment it is switched on — no integration projects, no migrations between editions.
Browse the module catalogHow the deal works
Terms built for switching, not for locking you in.
Behind every quote we write, the same four commitments — written into the engagement, not whispered in the sales call.
- 01
Lease it or buy it
Both paths are first-class: a fully hosted platform on one predictable annual line, or an outright purchase with full source-code handover. And we customize the platform to your entity under either one.
- 02
Free full data import
We migrate all of your existing data — records, residents, history — at no cost, as part of onboarding. Switching never carries a migration invoice.
- 03
Free in-person training
Your staff is trained face to face, in English and Spanish, as part of onboarding. Not a line item, not a per-day rate.
- 04
Deliverable-based engagement
We deliver a first module; if you like what you see, we continue module by module — or you opt into a full contract instead. Your choice, either way. You never pay for promises, only for delivered modules.
And you'll save 30–50% versus what you currently pay.
Not because the product is lesser — because our overhead is structurally lower. No enterprise sales org, no rented infrastructure, no acquisition glue. We wrote up exactly where the difference comes from, line by line.
How we price — the principles
Every quote we write follows the same six rules. They are designed for how governments actually budget, purchase, and grow.
- 01
Per tenant, never per seat
Your government is the unit of pricing, not your headcount. Add every clerk, crew lead, and seasonal hire — staff users are unlimited at every tier, so adoption is never penalized.
- 02
Quote-based, sized for direct purchase
Every government is different, so pricing is quoted — not listed. Entry tiers are deliberately designed to fit under the Texas direct-purchase threshold (Local Government Code §262.023), so many entities can buy without a formal competitive-bid process.
- 03
Bilingual and local support in every tier
Human-authored English/Spanish and support from the Rio Grande Valley are platform facts, not premium features. No tier ships English-only; no tier outsources your phone call.
- 04
Source ownership as a premium tier
Beyond renting, a premium tier buys the platform outright: full source-code handover, self-hosted, with no kill-switch. Enforcement is contractual — your operations are never hostage to a subscription.
- 05
GPS and SIMs priced per device
Fleet works fully without GPS hardware. When you want live tracking, GPS devices and IoT SIM connectivity are a recurring per-device add-on — the cost scales with the vehicles you tag, not a flat enterprise fee.
- 06
Flexible billing across your hierarchy
County and precincts? City and utility? District and campuses? Billing follows your structure: the parent entity can pay for everything, each child can pay its own way, or the invoice can split between them.
All pricing is quote-based and per tenant. The scope and availability of each module are confirmed in your quote — we will tell you plainly what is ready today and what is on the roadmap. Requesting a quote or building a package places no order and creates no obligation.
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.