Legal
Privacy Policy
Last updated: June 11, 2026
This Privacy Policy explains how Pragmatic Business Solutions, LLC ("PBS," "we," "us") handles information on the CiVQ platform and the civq.us marketing site. Government customers ("tenants") own the data they place in CiVQ; we process it to provide the service. For owned (self-hosted) deployments, the operating government's own privacy policy governs.
This document is a general template for the CiVQ platform and is provided for information only — it is not legal advice. Have a licensed Texas attorney review and adapt it to your specific circumstances before relying on it.
1. Who controls the data
For resident and constituent records, the government tenant is the data controller and PBS is its processor — we act on the tenant's documented instructions. For our own marketing site and account data, PBS is the controller.
2. Information we process
Staff account details; constituent records a tenant chooses to store (name, contact details, preferred language, service history); contact-form submissions; and technical data such as IP address, device/browser information, and security logs. We do not sell personal information or use it for cross-context behavioral advertising.
3. How we use it
To deliver the modules a tenant has enabled; to send correspondence in the recipient's chosen language across the channels they opted into; to secure, maintain, and improve the platform; and to comply with law. Each constituent-facing action that notifies a person is recorded for audit.
4. Communications consent (TCPA / SMS)
Email, SMS, and push are sent only to recipients who opted in to that channel, except lawful emergency/public-safety notices. SMS recipients can reply STOP to opt out and HELP for assistance; message and data rates may apply. Opt-in and opt-out are tracked per channel.
5. Texas Public Information Act
Records held by a Texas governmental body may be subject to disclosure under the Texas Public Information Act (Gov't Code ch. 552) and applicable records-retention schedules. Decisions about disclosure rest with the government tenant, not PBS.
6. Students and minors
For school and youth-program use, tenants are responsible for FERPA, COPPA, and parental-consent obligations. PBS processes student or minor data only as the tenant's processor and under its instructions.
7. Data security
Tenant data is isolated at the database with PostgreSQL row-level security and application checks; access is least-privilege; administrative actions are written to an append-only, tamper-evident audit log. No method of transmission or storage is perfectly secure, but we apply commercially reasonable safeguards.
8. Data retention and your rights
Data is retained per the tenant's configuration and applicable law. Constituents may request access, correction, or deletion through their government, which directs us as processor. We assist tenants in responding to such requests.
9. Breach notification
If a security incident affecting personal information occurs, we will notify affected tenants without undue delay and cooperate with notifications required by the Texas Identity Theft Enforcement and Protection Act (Bus. & Com. Code ch. 521) and other applicable law.
10. International processing
The platform is hosted in the United States. If you contact us from outside the U.S., you understand your information is processed in the U.S.
11. Contact
Pragmatic Business Solutions, LLC, 5048 E Highway 83 Ste 4, Rio Grande City, TX 78582 — admin [at] pragmaticsolutions dot app, (956) 370-8672.