Governance & records
Court Case Management
From citation to disposition, one case file — and a public lookup at the end.
Run your municipal or justice court in one place: open a case, build the daily docket, record fines and fees, and log the disposition — with every fine and fee posting to the same payment ledger the rest of the platform uses. Residents look up a case by citation or case number from a bilingual public page, so the clerk's phone stops ringing.
The challenge
A small court runs on a paper docket, a fines spreadsheet, and a clerk who fields the same phone call all day: "what do I owe, and when's my court date?" Citations live in one system, payments in another, and the disposition gets written on the file folder. When the auditor or the resident asks what happened with a case, the answer takes an afternoon.
In practice
Tuesday docket, citation to disposition
A citation comes in and the clerk opens a case — defendant, charge, the fee schedule that applies — and drops it onto Tuesday's docket. The defendant, who got the ticket in Spanish, pulls up the public lookup on his phone, types his citation number, and sees his court date and balance in his own language without calling anyone.
On Tuesday the judge hears the case and the clerk records the disposition right on the file. The fine and court costs post straight to the payment ledger as a balance owed; when the defendant pays at the window, it's the same ledger the utility clerk and the permit desk already use, so the court's money rolls into the county's totals with everything else. A month later, when the auditor asks about the case, it's one search.
What it does
- 01
One case file
Open a case with its defendant, citations, and charges, and keep everything — hearings, disposition, ledger — attached to it.
- 02
The daily docket
Build the day's docket from open cases, so the judge and the clerk work from the same ordered list instead of a paper stack.
- 03
Fines & fees that post to the ledger
Assessed fines and court costs become balances in the same payment ledger the rest of the platform uses — no second system to reconcile.
- 04
Dispositions on the record
Record how each case resolved — dismissed, deferred, guilty, paid — so the case history is complete and auditable.
- 05
Citations in, cases out
Take in citations and turn them into cases the court actually works, with the charge and fee schedule attached.
- 06
A bilingual public lookup
Residents check a case by citation or case number from a public page in English or Spanish — court date and balance, no phone call.
How it works
A citation becomes a case
The clerk opens a case from a citation, attaching the defendant, the charge, and the fee schedule that applies.
It goes on the docket
The case lands on the daily docket so the court works from one ordered list.
The court rules
The judge hears it; the clerk records the disposition and any fines and court costs.
Money meets the ledger, the public meets the lookup
Fines and fees post to the shared payment ledger, and the resident checks the outcome and balance on the bilingual public lookup.
English and Spanish
Bilingual by design
The public case lookup is fully bilingual — a defendant who got the ticket in Spanish reads the court date, the disposition, and the balance in Spanish, and pays without a phone call. The clerk's case-management workspace is a staff tool; the bilingual emphasis is on the page residents and defendants actually use.
CiVQ AI — included in every package
CiVQ AI: answer the case question before it's a phone call
CiVQ AI can answer a defendant's plain-language question — "what do I owe and when is my date?" — from the case record in English or Spanish, so routine calls never reach the clerk. It can also summarize a day's docket and flag cases that are past a deadline.
Who it's for
Works better together
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.