Transactions & payments
Permits & Licensing
Permits people can apply for after the office closes.
Take permit and license applications online in English or Spanish, route them through review and inspections, and collect the fee in the same flow. Renewal reminders go out before credentials lapse, and every record ties to its parcel on the map.
The challenge
In most permit offices, applications start as paper at the counter, inspections live in a separate calendar, and code enforcement keeps its own files. Contractors drive across town to drop off a form, then call for weeks to ask where it stands — and an expired license surfaces only when the job is already underway.
In practice
A license renewed at 9 p.m.
An electrician in the Valley gets a renewal reminder by text, in Spanish, two weeks before his contractor registration lapses. That night, after the day's jobs, he renews from his phone: the application already carries his information, he uploads the updated insurance certificate, pays the fee, and the bilingual confirmation arrives before he sets the phone down. No trip to city hall, no line, no lapsed credential mid-job.
At the permit office, his renewal lands in the review queue with everything attached. Across the rest of the day's work, an inspector closes out a re-roof on the north side from her tablet, and a code-enforcement case on the same parcel shows up linked to the address — applications, inspections, and enforcement reading from one record, plotted on one map.
What it does
- 01
Bilingual online applications
Applicants fill out and submit in English or Spanish, attachments included — no trip to the counter.
- 02
Review queues with visible status
Applicants see which step their application is on without calling to ask.
- 03
Inspections from the field
Inspectors schedule, record results, and close out inspections from a tablet, on site.
- 04
Code enforcement on the same record
Enforcement cases link to the parcel and its permit history, not a separate filing cabinet.
- 05
Contractor credentials
A registry of contractors with insurance, expirations, and application history in one place.
- 06
Fees paid in the same flow
Payment runs through the Payments module: an instant bilingual receipt and a clean ledger entry.
- 07
Renewal reminders before the lapse
English or Spanish reminders go out before a license or permit expires.
- 08
Everything on the map
Permits, inspections, and enforcement cases plot on the parcel they belong to, with GIS.
How it works
Apply online
An applicant submits in either language, with documents attached, day or night.
Review and inspect
Staff work the queue, schedule inspections, and record results from the field.
Pay and issue
The fee is collected in the same flow, and the permit or license issues with a bilingual confirmation.
Renew on time
Reminders go out before expiration, and renewing takes minutes from a phone.
English and Spanish
Bilingual by design
Applications, status updates, renewal reminders, and the issued permit or license confirmation all exist in English and Spanish — the applicant works in their language from first form to final approval. Internal review tools stay English-first for staff.
Premium AI add-on
CiVQ AI: catch the missing document before it's submitted
Before an application goes in, CiVQ AI pre-checks it against the requirements — the missing insurance certificate, the blank field on the site plan — and tells the applicant, in their language, what to fix. Cleaner applications come in, fewer rejection letters go out, and the review queue stops filling with paperwork that was never complete.
Who it's for
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.