Emergency Operations / EOC
A command center for an active incident — an incident board, shelters, resources, a running timeline, and alerts — with a public open-shelters page residents can find when it matters most.
Stand up an incident, open shelters and track their capacity and occupancy, log the resources committed to the response, and keep a chronological timeline of every decision and event — then push an alert to residents and publish the list of open shelters to a public page, all from one screen.
What you can do
Stand up the board
Open an incident — a storm, flood, or fire — and work it from an incident board that holds its status, scope, and everything attached to the response.
Track shelters
Open shelters with their capacity and current occupancy, so the EOC always knows how many beds are left and where.
Commit resources
Log the crews, equipment, and supplies committed to the incident, so the response picture is complete in one place.
Log a timeline
Keep a chronological event timeline — every decision, request, and update stamped in order for the after-action record.
Send an alert
Push an alert from the EOC; it goes out through Communications across email, SMS, and app push, in each resident's language.
Publish open shelters
Residents see a public open-shelters page — which shelters are open, where, and whether they have room — without a login.
A typical workflow
- Stand up the incident — open it on the board with its type, scope, and status.
- Open shelters — add shelters with capacity, and update occupancy as people arrive.
- Commit resources — log the crews, equipment, and supplies assigned to the response.
- Keep the timeline — stamp each decision and event in order as the incident unfolds.
- Send the alert — push a bilingual alert to residents through Communications.
- Publish shelters — the open-shelters list goes to the public page residents can check.
A closer look
A flood warning hits at 2 a.m. The duty officer stands up an incident, opens two shelters with their capacities, and logs the first resource requests on the timeline. A send-alert goes out in English and Spanish across text, email, and push, telling residents which shelters are open — and the same shelters appear on the public page they're directed to. As beds fill, occupancy updates ripple to both the board and the public list, so nobody drives to a full shelter.
Staff:
/dashboard/emergency — the incident board, shelters, resources, and timeline. The open-shelters page lives on the tenant's public portal.Works with
Communications & Alerts carries the EOC's send-alert to residents across every channel · Assets & Work Orders for the crews and equipment dispatched against the incident.