Engagement & communications
Communications & Alerts
Reach every resident, in the language they chose.
Compose a message once in English and Spanish, then send it by SMS, email, and push from a single screen. Target a flooded block or notify the whole county. Each resident receives it in the language they picked, and you watch delivery confirmations come in live.
The challenge
Most local governments juggle a mass-notification vendor, an email tool, and a Facebook page — and the Spanish version, if there is one, goes out hours late or not at all. When a boil-water notice reaches half the community a day behind, people stop trusting official channels exactly when you need them to listen.
In practice
A water main breaks before sunrise
A main breaks overnight on the south side of town. At 6 a.m. the city secretary opens Communications, picks the boil-water template, and fills in both languages on one screen — English on the left, Spanish on the right. She draws the affected area on the map and hits send. Within minutes, residents on those streets get an SMS, an email, or a push notification, each one in the language saved on their profile. The delivery dashboard shows who got it and on which channel.
A resident texts back in Spanish asking if the notice covers her street. The reply lands in the two-way inbox, a staffer answers in Spanish, and the whole exchange — sends, receipts, replies — sits in the audit log when the council asks how notification went.
What it does
- 01
Three channels, one send
SMS, email, and push go out together from one compose screen — no copy-pasting between vendors.
- 02
Both languages, side by side
You write English and Spanish in the same composer, so neither version ships late or gets skipped.
- 03
Geo-targeted delivery
Draw an area on the map and notify only the streets affected — or everyone at once.
- 04
Two-way conversations
Residents can reply by text. Replies land in a staffed inbox, in either language.
- 05
Emergency and routine lanes
Urgent alerts and the weekly newsletter live in the same tool, with different priority and review rules.
- 06
Opt-in, STOP, and TCPA built in
Consent records, STOP keyword handling, and quiet-hours rules are enforced by the platform, not by memory.
- 07
Live delivery receipts
See delivered, failed, and opted-out counts per message, per channel — proof in hand, not guesswork.
- 08
Templates and scheduling
Save bilingual templates for recurring notices and schedule sends ahead of time.
How it works
Compose once, in both languages
Write the English and Spanish versions together, or start from a saved bilingual template.
Pick the audience and channels
Whole jurisdiction, a subscriber list, or a shape on the map — then choose SMS, email, push, or all three.
Send now or schedule
Emergency alerts go out immediately; routine notices can wait for Monday morning.
Watch delivery and answer replies
Delivery receipts stream in live, and two-way replies route to your inbox for follow-up.
English and Spanish
Bilingual by design
Every outbound message — alert, confirmation, opt-in prompt, STOP acknowledgment — exists in English and Spanish, and each resident receives the version matching the preferred language on their profile. No message goes out in a language the recipient didn't choose.
Premium AI add-on
CiVQ AI: draft the alert in both languages
Describe the situation in a sentence and CiVQ AI drafts the full alert in English and Spanish, in the voice of your templates, ready for your review. It also suggests the right audience — the streets on the map, the subscriber lists that fit — so the send is targeted before you've typed a word. You approve every message before anything goes out.
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.