Engagement & communications
Resident Portal
One login for everything a resident does with you.
One account, one profile, every service. A resident signs in once and the same login carries them across service requests, payments, notices, and every other module you turn on — on the web and in a native app, in English or Spanish.
The challenge
Every system a government buys comes with its own login, so a resident ends up with five passwords for one city — one for the water bill, one for rec sign-ups, one for permits. Most give up, and your 'online services' turn back into phone calls and lines at the counter.
In practice
One profile that follows the resident
A resident creates her account once, in Spanish, on her phone. From that single profile she follows the 311 request she filed about a streetlight and reads the city's notices — and as her city turns on more CiVQ modules, they appear behind the same login instead of arriving with yet another password.
When she moves across town, she updates her address once in her profile. Every module sees the change. Her language preference travels with her too: every screen and every notification, from any module, arrives in Spanish because she chose it once.
What it does
- 01
One login across every module
Service requests, payments, notices, registrations — one account opens all of it as you turn modules on.
- 02
One profile, kept current
Update a phone number or address once; every module sees the change immediately.
- 03
Language preference, honored everywhere
Choose English or Spanish once. Every screen and every message, from every module, follows it.
- 04
Notification choices per channel
Residents pick push, SMS, or email — and those choices apply across the whole platform.
- 05
Web and native app
The same account works in the browser and in the native mobile app.
- 06
One history, all in one place
Requests, receipts, and notices from every module, in a single activity view.
How it works
Sign up once
A resident creates one account, picks a language, and sets how they want to be reached.
Use any service
Every module your government turns on appears behind the same login — no new passwords, ever.
Stay in the loop
Status updates, receipts, and notices arrive in their chosen language, on their chosen channels.
English and Spanish
Bilingual by design
The portal itself — web and app — is natively bilingual, and the resident's language choice here governs every constituent-facing screen and notification across every module. Set once, honored everywhere.
Premium AI add-on
CiVQ AI: point each resident to the right service
A resident describes what they need in their own words, and CiVQ AI guides them to the right service, form, or payment — in English or Spanish, informed by their profile. Fewer wrong turns through the menu, fewer calls to the front desk.
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.