Engagement & communications
Unified Resident Account
One opt-in account that pulls a resident's whole history with you into a single view.
Give residents one place to see everything they've done with their government — the requests they filed, the bills they paid, the permits they hold, the records they asked for — in a single "My Activity" hub they opt into. They set how they want to hear from you and in which language, once, and the whole platform honors it.
The challenge
A resident interacts with the government in pieces: a 311 request here, a utility bill there, a permit application somewhere else — each with its own reference number and its own way to check status. There's no single place to see "everything I have going with the city," and no single place to say "text me, in Spanish." So residents call to ask what they already could have looked up.
In practice
My Activity, in one place
A resident opts into a unified account and, for the first time, sees her whole history with the city in one view: the pothole she reported last month and its current status, her water bill and what she's paid, the fence permit she's waiting on. No more hunting for four reference numbers across four screens — it's all under "My Activity," because it's all tied to her.
In the same place she sets her notification preferences: text, not email, and in Spanish. From then on, every status update — the 311 closed, the permit approved, the bill due — reaches her the way she asked, in the language she chose, across every module. One preference, honored everywhere, instead of guessing per system.
What it does
- 01
An opt-in My Activity hub
Residents who opt in see their requests, payments, permits, and records requests in one view tied to them.
- 02
Everything in one place
No more chasing four reference numbers across four screens — a resident's whole history with the government, together.
- 03
Notification preferences
Set how to be reached — email, text, push — and in which language, once, instead of per system.
- 04
Honored across every module
The preference a resident sets carries everywhere: the 311 update, the permit decision, the bill notice all follow it.
- 05
Opt-in by design
The unified account is something residents choose — it gathers what's theirs only when they ask it to.
- 06
Bilingual end to end
The hub and every notification it governs are in English and Spanish, set by the resident's own choice.
How it works
Opt in
A resident chooses to turn on the unified account.
See My Activity
Their requests, payments, permits, and records requests gather into one view.
Set preferences
Choose how to be notified — channel and language — once, for everything.
Hear from you the right way
Every status update across the platform reaches them on the channel and in the language they chose.
English and Spanish
Bilingual by design
This is a resident-facing hub, so it's bilingual through and through: the My Activity view and every notification it governs are in English and Spanish, and the language is the resident's own choice — set once in their preferences and honored by every module that reaches out to them.
CiVQ AI — included in every package
CiVQ AI: answer "what's going on with my stuff"
With a resident's permission, CiVQ AI can answer plain questions about their own activity — "is my permit approved yet?" "what do I still owe?" — in English or Spanish, from their own My Activity record, so a quick check never needs a phone call. It reads only what's theirs.
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.