CiVQ Knowledge Guide
Modules · Complete tier

Body Shop / Collision Repair

A kanban board for collision-repair jobs — from intake and estimate through parts, repair, quality check, and delivery.

Staff-onlyComplete tierBilingual EN / ES

Body Shop opens on a stats summary — job counts by status and the dollars in work-in-progress — over a filterable board (or table) of collision-repair jobs grouped by lifecycle stage. Each job carries its vehicle, insurer, claim, estimate, and assigned tech.

What you can do

Intake

Open a repair job

Create a job with its type — collision, paint, dent, glass, frame, mechanical/body, or general — priority, the fleet vehicle, and an incident description.

Estimate

Estimate & insurance

Record the estimate, insurer, claim number, and deductible; WIP dollars roll up to the stats summary.

Board

Move it through the lanes

Track each job across intake → estimating → awaiting approval → approved → parts ordered → in progress → quality check → completed → delivered.

Assign

Hand it to a tech

Name the assigned technician or an outside vendor, and set drop-off and promised dates so nothing runs past its date.

View

Board or table

Switch between the kanban board and a table view, and filter by status, priority, vehicle, or a free-text search.

Detail

Drill into a job

Every card links to the job detail page for the full repair record.

A typical workflow

  1. Job comes in — staff open a new job, choose its type and priority, and pick the fleet vehicle involved.
  2. Estimate is written — the estimate, insurer, claim number, and deductible go on the job; it moves to estimating, then awaiting approval.
  3. Work is approved — once approved, parts are ordered and the job enters in progress with an assigned tech.
  4. Quality check — the repair is inspected at quality check before being marked completed.
  5. Delivered — the vehicle goes back to the fleet; the job closes as delivered and drops out of WIP.

A closer look

In practice
The board deliberately omits a "cancelled" lane to avoid a graveyard column — cancelled jobs stay filterable but off the board. WIP dollars are the sum of open estimates, so the stats summary doubles as a quick read on how much repair work is in flight.
Where it lives
Staff: /dashboard/bodyshop. It is a staff-only sub-surface of Fleet; each job links to /dashboard/bodyshop/[id].

Works with

Fleet — jobs attach to a fleet vehicle and tie back to its maintenance record · Assets for the vehicle's place in the asset register.

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