CiVQ Knowledge Guide
Modules · Complete tier

Document Tracking

A searchable archive where every scanned document is OCR'd, typed, routed, retained, and linked to the record it belongs to.

Staff-onlyComplete tierBilingual EN / ES

Upload a file and the system extracts its text by OCR, so a single search box looks inside every document, not just its title. Each one carries a status through its lifecycle, a retention schedule, a custodian, and links to the records, HR files, or purchases it relates to.

What you can do

Capture

Upload & OCR

Drop in a scan with a title and type; the system stores it, records its size and SHA-256, and extracts the searchable OCR text automatically.

Search

Full-text search

One search box queries titles and the extracted OCR text, so you can find a document by a phrase buried inside it.

Classify

Type & retain

Assign a document type and a retention schedule — retention years and a disposition — and the system tracks when retention expires.

Route

Route & assign

Route a document to a staffer with an event type (assign, forward, return) and a note; every routing event is logged on the detail page.

Link

Link to other modules

Attach a document to an asset, permit, project, HR, payments, records, utility, or equipment record so it travels with that work.

Track

Status & versions

Each document moves through received → scanned → indexed → routed → action → archived → retention-expired → disposed, with versions kept.

A typical workflow

  1. Upload the scan — staff add the file with a title, type, and optional retention schedule.
  2. It's indexed — OCR pulls the text out and the document becomes findable by full-text search; its status advances from received to indexed.
  3. Route it — send it to the right staffer with an event type and note; a custodian is recorded.
  4. Link it — attach it to the related record (a permit, HR file, purchase, and so on) so it's never orphaned.
  5. Retain & dispose — the retention schedule drives the expiry date; expired documents are flagged and ultimately disposed.

A closer look

In practice
Because the OCR text is stored and searchable, the archive behaves like a filing cabinet you can grep — a clause in a contract or a name on a form is findable even when the title gives nothing away. Retention schedules carry a disposition, so the lifecycle ends in a defensible, recorded disposal rather than a guess.
Where it lives
Staff: /dashboard/documents, with tabs for the document list, document types, and retention schedules.

Works with

Records for public-information requests · HR for personnel files · Purchasing for contracts & POs.

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