Field-Ops Command Center
A single live command screen for field leadership — open work orders, overdue 311 against their SLA, fleet alerts, and late tasks — drawn together from across the platform, so a supervisor sees the day's whole field picture at a glance.
Field-Ops doesn't hold any records of its own — it's a read-only command screen that pulls live data from the modules a public-works or operations supervisor already runs: the work-order queue, the 311 inbox, the fleet, and the task list. In one place it answers the morning question — what's open, what's late, what needs a truck — without bouncing between four screens. Because it only reads, it never changes a record; every action button takes you to the source module to act.
What you can do
See live work orders
Every work order that's still open, assigned, or in progress — with its number, status, and crew — counted and listed so nothing in the field is forgotten.
Catch overdue requests
Open 311 requests measured against each category's SLA target; the ones past due surface first, flagged whether they already have a work order or still need one.
Spot fleet alerts
Active vehicle and GPS alerts from the fleet module, ranked by severity — critical and medium — so a grounded or overdue-for-service truck is visible immediately.
Track late tasks
Assigned tasks past their due date, with how many days late, so follow-ups don't quietly slip.
Tune the 311 SLA
Edit the per-category response targets the overdue list measures against, so "overdue" means what your operation says it means.
Work from live numbers
Refresh the board on demand; the four KPI counts and lists redraw from the current state of every source module.
The four KPIs
The top of the board carries four counts, each backed by a list you can open:
- Open work orders — work orders in an open, assigned, or in-progress state, drawn from Asset & Work Orders.
- Overdue 311 — open service requests that have passed their category's SLA target (a 168-hour fallback applies where no category target is set).
- Fleet alerts — active alerts from Fleet & GPS, by severity.
- Late tasks — assigned tasks past their due date, with the days-late count.
A typical morning
- Open the command center — the four KPIs show the day's open work orders, overdue 311, fleet alerts, and late tasks.
- Read the overdue 311 list — the requests past their SLA target rise to the top, each flagged as already linked to a work order or still needing one.
- Check fleet alerts — a critical alert means a truck may be down; the crew plan adjusts before dispatch.
- Clear late tasks — follow-ups past due are visible with how many days they've slipped.
- Jump to act — "view all" on any panel opens the source module — 311, Asset/Work Orders, or Fleet — where the record is actually changed.
A closer look
A public-works superintendent opens the command center at 7 a.m. The KPIs show 18 open work orders, 5 overdue 311 requests, 2 fleet alerts, and 3 late tasks. Two of the overdue 311s are flagged "needs a work order," so she creates them in the 311 module; one fleet alert is a dump truck overdue for service, so that crew is reassigned for the morning. By the daily stand-up she's working from one screen instead of four, and every number is live.
Staff:
/dashboard/field-ops — the four-KPI command board with the work-order, overdue-311, fleet-alert, and late-task panels, the per-category SLA editor, and a refresh. It is read-only; every "view all" link opens the source module to act.Works with
Asset & Work Orders for the live work-order queue · 311 / Service Requests for the overdue requests and their SLA targets · Fleet & GPS for the vehicle alerts.