Resident Account
An opt-in account that pulls a resident's requests, payments, permits, and records requests into one "My Activity" view — plus notification preferences for how and in which language they hear from the entity.
A resident opts in to a single account that gathers everything they've done with the entity — their 311 reports, their payments, their permits, their records requests — into one "My Activity" hub, and sets how they want to be notified: email, SMS, or push, in English or Spanish. One front door for the resident, instead of a scattered set of lookup codes.
What you can do
Create an account
A resident opts in to a unified account on the portal — no requirement, just one place to see their own activity if they want it.
One "My Activity" hub
The account pulls the resident's requests, payments, permits, and records requests into a single, chronological activity view.
Track 311 reports
See the status of every service request the resident filed, without re-entering a reference code each time.
See what's owed & paid
The account surfaces the resident's payment lines and receipts, so the money picture is in one place.
Set notification preferences
Choose how to be notified — email, SMS, push — and in which language; the entity's messages follow the choice.
Follow permits & requests
Permit applications and records requests show their current stage in the same hub, so nothing has to be chased by phone.
A typical workflow
- Opt in — the resident creates an account from the portal.
- See My Activity — their requests, payments, permits, and records requests gather into one view.
- Set preferences — pick email, SMS, or push, and a preferred language.
- Get notified their way — status changes across modules reach them on their chosen channel and language.
- Come back anytime — one login replaces juggling separate lookup codes.
A closer look
A resident who reported a pothole, paid a permit fee, and filed a records request used to track three things three ways. With a Resident Account, all three sit in one "My Activity" list, each showing its current status. She sets her preference to Spanish SMS — and from then on, every update across those modules reaches her by text, in Spanish, without the office having to ask each time.
Resident-facing: the tenant's resident portal. "My Activity" and notification preferences live behind the resident's own opt-in login — distinct from the staff dashboard.
Works with
311 / Service Requests for the reports the hub tracks · Payments for the resident's charges and receipts · Permits & Licensing for the applications in progress.