Government operations
Asset & Work-Order Management
Every asset on a map. Every job on a work order.
Put your drainage, roads, parks, and fleet assets on one map, then run the work against them: create work orders, schedule crews, dispatch from a single board, and log labor and materials from the field. Over time, every asset carries its own maintenance history and its real cost.
The challenge
In most public works departments, the work lives in radio calls, whiteboards, and the foreman's memory. Nobody can say what a given culvert has cost over five years, which jobs are still open, or what was actually done last time — and when the foreman retires, that knowledge walks out the door with him.
In practice
The culvert that kept washing out
After a hard rain, a drainage district supervisor opens the asset map and pulls up culvert C-214 — the one flagged in this morning's calls. The record shows two washouts already this year, with photos and notes from both repairs. She creates a work order on the spot, schedules it for Tuesday, and dispatches a crew. The foreman gets the assignment on his phone, in Spanish, because that's the language he set — location, asset history, and materials list included. From the field, the crew logs hours, materials, and closing photos.
The labor and materials post straight to the asset's cost record. At budget time, the supervisor runs one report and finds that C-214 cost more in repairs this year than replacing it would. The board votes on numbers, not anecdotes.
What it does
- 01
Asset inventory on a map
Drainage, roads, parks, and fleet assets, each with a location, a record, and a history — on a GIS map staff actually use.
- 02
Work orders end to end
Create, assign, schedule, and close work orders against specific assets, with photos and notes attached.
- 03
Scheduling and crew dispatch
Supervisors see the week's work on one board and dispatch crews with the asset record already attached.
- 04
Maintenance history per asset
Every job done on an asset stays with it — what was done, when, by whom, and what it took.
- 05
Cost tracking
Labor and materials roll up per asset, so repair-versus-replace becomes a report, not a guess.
- 06
Field updates from the truck
Crews log progress, hours, and photos from their phones — no paper tickets to retype on Friday.
- 07
From 311 report to work order
A resident's service request can become a work order directly, and closing the work closes the loop with the resident.
How it works
Build the asset inventory
Load your drainage, road, park, and fleet assets onto the map, each with its own record.
Create and dispatch work orders
Open jobs against assets, schedule them, and send crews out with the full history in hand.
Crews work from the field
Hours, materials, photos, and status updates come in from phones, not paper.
History and costs accumulate
Every closed job feeds the asset's record — maintenance history and true cost, ready for budget season.
English and Spanish
Bilingual by design
This is a staff-facing module, so the bilingual experience here belongs to your crews: dispatch boards, work orders, and field updates work in English or Spanish, in the language each employee chose. And when a work order starts as a resident's 311 report, the resident's status updates still go out in their own language.
Premium AI add-on
CiVQ AI: see the failure coming, schedule the fix
CiVQ AI reads each asset's maintenance and cost history to flag the ones trending toward failure — the culvert that keeps washing out, the pump serviced three times this year. It helps prioritize the work queue by risk and cost, so crews fix what's about to break, not just what broke last.
Who it's for
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.