Engagement & communications
Social Media Management
Compose once, route for approval, and post where your residents are.
Draft a post once, send it up an approval chain, and schedule it to your government's Facebook, Instagram, X, LinkedIn, and TikTok accounts from one place. Every post that goes out is captured into your compliance archive automatically — so the public record takes care of itself.
The challenge
The government's social media is run from one staffer's phone, with the password on a sticky note and no review before something goes public. A post with a typo — or worse — is live before anyone with authority sees it, and none of it is being archived the way a public record must be.
In practice
A post that clears review before it goes public
The communications coordinator drafts a post announcing a road closure, attaches a map image, and submits it for approval instead of publishing it straight to Facebook. The public information officer sees it in the queue, fixes a date, approves it, and schedules it for 7 a.m. — across the city's Facebook, Instagram, and X accounts at once, from one screen.
At 7 a.m. it posts, and each account's result is recorded — what went out, where, and when. The same moment it publishes, a copy lands in the city's social media archive, so when a records request asks for everything the city said about the closure, it's already preserved. Nobody had to remember to screenshot a thing, and nothing went public without a second set of eyes.
What it does
- 01
One composer for every account
Write a post with text, images, and a link once, and target your Facebook, Instagram, X, LinkedIn, and TikTok accounts together.
- 02
An approval chain before it's public
Posts move from draft to review; an approver signs off — or sends it back with a reason — before anything reaches a public feed.
- 03
Schedule ahead
Set a date and time and the post goes out on its own, so the morning announcement doesn't depend on someone being at their desk.
- 04
Per-account results on the record
Each account's outcome — posted, with the link to the live post, or a recorded failure — is tracked, so a partial send is never a mystery.
- 05
Auto-archives for compliance
Every post that publishes is captured into your Social Media Archiving module automatically, so the public record is kept without a separate step.
- 06
Roles for compose, approve, and publish
Composing, approving, and publishing are separate duties, so the person who writes a post isn't the one who clears it to go live.
How it works
Compose the post
Write it once with text, images, and a link, and choose which accounts it should reach.
Send it for approval
An approver reviews and signs off, or returns it with a reason — nothing public without review.
Publish or schedule
Post it now or set a time, and the system sends it to each account and records the result.
It archives itself
Every published post is captured into your compliance archive automatically, ready for the next records request.
English and Spanish
Bilingual by design
Social Media Management is a staff workflow tool, so its bilingual surface is your team's: the composer, the approval queue, and the schedule work in English or Spanish for whoever runs your accounts. The posts themselves carry whatever language your office writes — and your bilingual outreach is preserved with the same rigor in the archive.
Premium AI add-on
CiVQ AI: draft the post in both languages, suggest the schedule
Describe the announcement and CiVQ AI drafts the post in English and Spanish, in your office's voice, ready for the approval queue. It can suggest the accounts and the time most likely to reach residents, so a bilingual post is composed, reviewed, and scheduled in one sitting.
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.