Governance & records
Social Media Archiving
Your social media is a public record. Treat it like one.
Capture every post and comment from your government's social accounts automatically, in both languages, and keep them under the retention rules your records schedule requires. When a records request arrives, the complete record is a search away — not an afternoon of screenshots.
The challenge
Official posts and the comments under them are public records, but they live on platforms you don't control, where anything can be edited or deleted at any moment. Screenshots aren't a records program, and the person who runs the Facebook page shouldn't be the retention policy.
In practice
Eight months later, the records request arrives
During a hurricane week, the city posts shelter openings and water distribution updates on Facebook — in English and Spanish — and hundreds of residents comment and share. Every post and every comment is captured as it happens, in both languages, without anyone having to remember to screenshot a thing.
Eight months later, a public information request asks for all of the city's social media activity about the storm response. Instead of scrolling a feed and hoping nothing was edited or removed, the records clerk searches the archive by date and keyword, pulls the complete record — posts, comments, replies — and attaches it to the response. What used to be an afternoon of screenshots is a five-minute search.
What it does
- 01
Capture as it happens
Posts and comments on your official accounts archive continuously — no one has to remember to save anything.
- 02
Both languages, one archive
Your English and Spanish posts — and the comments under each — are captured with the same rigor, side by side.
- 03
Retention you set
Apply the retention rules from your records schedule, so what must be kept is kept for as long as it must be.
- 04
Search built for compliance
Find activity by date, keyword, or account when a records request, an audit, or a dispute lands on your desk.
- 05
Pull the complete record
Retrieve the full thread — post, comments, replies — in a form you can attach to a records response.
How it works
Connect your accounts
Add your government's official social media accounts once.
Capture runs on its own
Posts and comments archive continuously, and your retention rules apply automatically.
Search when it matters
When a request or audit comes in, search by date and keyword and pull the complete record.
English and Spanish
Bilingual by design
This module is a staff-facing compliance archive, so the bilingual story here is coverage, not interface: it captures your English and Spanish posts and comments alike, and search works across both — your Spanish-language outreach is preserved with the same rigor as the English.
Premium AI add-on
CiVQ AI: ask the archive, not the feed
CiVQ AI searches the archive by meaning, not just keyword — "everything we posted about the storm response" finds the posts even when the wording differs. It can also summarize months of activity into a brief the clerk attaches to a records response.
Get started
See CiVQ in your language.
Book a 30-minute walkthrough with our team in Rio Grande City. We'll tailor it to your city, county, or district.
Bilingual support included at every tier.