Premium add-on
CiVQ AI
AI that works inside your government's own modules — in English and Spanish.
CiVQ AI is a premium add-on that layers onto any CiVQ module you run: a bilingual assistant that answers residents from your government's own published content (grounded with pgvector, so it cites what you actually published), plus AI that drafts, routes, summarizes, and predicts inside each module. One add-on, every module stronger.
How the add-on works
- 01
Optional, always
No module depends on CiVQ AI. Everything in the catalog works fully without it — the add-on strengthens the modules you already run; it never gates them.
- 02
Priced as an add-on
CiVQ AI is a premium add-on layered onto your package and quoted per government, like everything else at CiVQ — no AI fees hidden inside module pricing.
- 03
Bilingual, like everything else
The assistant reads, answers, drafts, and summarizes in English and Spanish — the same side-by-side standard the rest of the platform holds.
What CiVQ AI does in each module
Every module has a place where AI helps. Here is the add-on's job, module by module.
Engagement & communications
CiVQ AI: draft the alert in both languages
Describe the situation in a sentence and CiVQ AI drafts the full alert in English and Spanish, in the voice of your templates, ready for your review. It also suggests the right audience — the streets on the map, the subscriber lists that fit — so the send is targeted before you've typed a word. You approve every message before anything goes out.
Explore the module: Communications & AlertsCiVQ AI: a first draft for every page, in both languages
Give CiVQ AI the facts and it drafts the page or news post in English and Spanish, in plain language, for your editors to refine. As they work, it flags accessibility issues — missing alt text, low contrast, headings out of order — before the page publishes, not at audit time.
Explore the module: Website / CMSCiVQ AI: from photo to the right queue
CiVQ AI reads an incoming report — photo included — and categorizes and routes it to the right department before a dispatcher touches it. It also drafts the bilingual status updates as the work moves, so the resident hears back in their language without staff writing the same message twice.
Explore the module: 311 / Service RequestsCiVQ AI: point each resident to the right service
A resident describes what they need in their own words, and CiVQ AI guides them to the right service, form, or payment — in English or Spanish, informed by their profile. Fewer wrong turns through the menu, fewer calls to the front desk.
Explore the module: Resident PortalCiVQ AI: this module is the engine
The assistant is CiVQ AI's centerpiece: a bilingual concierge that answers from your government's own published content — indexed with pgvector — and cites the page each answer came from. When it isn't confident, it escalates honestly to staff with the conversation attached, instead of guessing.
Explore the module: AI AssistantCiVQ AI: draft the post in both languages, suggest the schedule
Describe the announcement and CiVQ AI drafts the post in English and Spanish, in your office's voice, ready for the approval queue. It can suggest the accounts and the time most likely to reach residents, so a bilingual post is composed, reviewed, and scheduled in one sitting.
Explore the module: Social Media Management
Transactions & payments
CiVQ AI: a second set of eyes on the ledger
CiVQ AI watches the ledger for anomalies — duplicate entries, amounts that break the pattern — and flags them before finance has to hunt them down. It speeds reconciliation by suggesting matches against the deposit, and it can answer a payer's "what is this charge?" in English or Spanish, straight from the payment record.
Explore the module: PaymentsCiVQ AI: catch the missing document before it's submitted
Before an application goes in, CiVQ AI pre-checks it against the requirements — the missing insurance certificate, the blank field on the site plan — and tells the applicant, in their language, what to fix. Cleaner applications come in, fewer rejection letters go out, and the review queue stops filling with paperwork that was never complete.
Explore the module: Permits & LicensingCiVQ AI: explain the bill, flag the leak
When a bill doubles, CiVQ AI can explain why in plain English or Spanish — the usage, the rate, the dates — before the resident has to call. It also watches usage for anomalies on each account, so a likely leak gets flagged in week one instead of showing up on the next statement.
Explore the module: Utility BillingCiVQ AI: the right program for the right family
CiVQ AI recommends the programs a family is likely to want — the right age group, the right season, in their language — instead of making them scroll the whole catalog. It also drafts the bilingual announcements for new programs and schedule changes, so both versions are ready in one sitting.
Explore the module: Recreation Management
Governance & records
CiVQ AI: find the records, suggest the redactions
CiVQ AI helps locate responsive records across departments from the request's own wording, so the search starts in minutes instead of meetings. During review, it suggests redactions — the personal information the law protects — for the clerk to confirm, with the human decision always on the record.
Explore the module: Records / Public Information (FOIA/PIA)CiVQ AI: draft minutes from the meeting record
CiVQ AI turns the recorded motions, seconds, and votes into draft minutes the clerk edits instead of writes from scratch. It also summarizes a 300-page packet into a per-item briefing, so council members — and residents — can see what's actually being decided.
Explore the module: Agenda & Meeting ManagementCiVQ AI: ask the code a plain question
Residents and staff ask in plain English or Spanish — "can I build a carport this close to the street?" — and CiVQ AI answers from your published code, citing the exact section so the answer can be checked. Grounded in your ordinances, not the open internet.
Explore the module: Codification / Municipal CodeCiVQ AI: ask the archive, not the feed
CiVQ AI searches the archive by meaning, not just keyword — "everything we posted about the storm response" finds the posts even when the wording differs. It can also summarize months of activity into a brief the clerk attaches to a records response.
Explore the module: Social Media ArchivingCiVQ AI: turn the broadcast into a searchable record
CiVQ AI can transcribe a recorded broadcast and summarize what happened, so the public record of a three-hour meeting becomes something residents can read and search — not just a video to scrub through. Paired with Agenda & Meetings, the same recording helps the clerk draft the minutes.
Explore the module: Video Conferencing & Live Broadcast
Government operations
CiVQ AI: see the failure coming, schedule the fix
CiVQ AI reads each asset's maintenance and cost history to flag the ones trending toward failure — the culvert that keeps washing out, the pump serviced three times this year. It helps prioritize the work queue by risk and cost, so crews fix what's about to break, not just what broke last.
Explore the module: Asset & Work-Order ManagementCiVQ AI: drafts and policy answers for HR
CiVQ AI drafts routine personnel documents — position descriptions, action memos, notice letters — from the record, for HR to review and sign. It also answers employees' policy questions in English or Spanish from your own handbook, so "how much leave carries over?" doesn't wait on an email reply.
Explore the module: HR / PersonnelCiVQ AI: reorder points that learn the season
Instead of a fixed minimum, CiVQ AI forecasts demand from your own usage history — the brass fittings that fly off the shelf every summer, the de-icer nobody touches until December — and recommends reorder points and quantities to match. Less dead stock on the shelf, fewer crews sent out empty-handed.
Explore the module: Inventory / WarehouseCiVQ AI: spot the custody gap, forecast the lifecycle
CiVQ AI flags custody anomalies — a trailer released but never accepted, a machine that hasn't been scanned since spring — before the annual inventory finds the hole. It also forecasts each machine's lifecycle from its service and cost record, so replace-or-repair decisions come with a projection, not a hunch.
Explore the module: Equipment / Asset ManagementCiVQ AI: maintenance that reads the telemetry
CiVQ AI is the brain behind the fleet's predictive maintenance: it learns from the live engine data the Teltonika devices stream — cranking voltage, temperatures, fault codes — and flags the failure weeks before the no-start. Flagged issues become scheduled shop time, in the slow window instead of on the coldest morning of the year.
Explore the module: Fleet + GPS + AI MaintenanceCiVQ AI: flag the split purchase, draft the justification
CiVQ AI watches for purchases that look split to dodge the bid threshold — the same vendor and department adding up across the fiscal year — and flags them before issuance. It also drafts the requisition's justification from a plain description, in English or Spanish, for the requester to refine and sign.
Explore the module: Purchasing & ProcurementCiVQ AI: categorize and route the ticket on arrival
CiVQ AI reads a new ticket and suggests its category and priority before a human triages it, and points it toward the right technician. It can also surface the likely fix from past resolved tickets, so a recurring problem gets the answer that worked last time instead of starting from scratch.
Explore the module: Internal IT Help DeskCiVQ AI: find by meaning, summarize the file
CiVQ AI searches your documents by meaning, not just exact words, so the right contract surfaces even when the wording differs from your search. It can summarize a long document or a thick file into a brief, and suggest the document's type and retention category from its content, for staff to confirm.
Explore the module: Document Tracking & OCRCiVQ AI: read the spend, brief the grantor
CiVQ AI reads the spend pattern across projects and flags the ones trending over budget or behind their timeline before the overrun is a surprise. It can also draft the narrative for a grantor's progress report from the award-versus-spend record, in plain language, for the finance office to review.
Explore the module: Projects & GrantsCiVQ AI: screen the stack, draft the posting
CiVQ AI drafts a bilingual job posting from a short description, so a new opening goes up in both languages without writing each twice. As applications come in, it can summarize and rank them against the posting's requirements — a first read of the stack for the hiring team, never the final call.
Explore the module: Careers / Applicant Tracking
CiVQ AI is a premium add-on; scope and pricing are quoted per government, alongside the modules you choose.
Get started
Add CiVQ AI to your modules.
Tell us which modules you run and where AI would help your community most — we'll scope the add-on with you and quote it per government, like everything else at CiVQ.
CiVQ AI is a premium add-on; scope and pricing are quoted per government, alongside the modules you choose.